Starbucks

Reviews about Starbucks

• 4 / 5

  By Christopher Henry
  I've been here many times, but motivated now by my bad experience to review it. The good: GREAT view of the Guadalupe River and MOST times friendly and good service. The bad: some of the younger female employees seem to have bad attitudes - once had two of them start an argument with me over whether they always add water or not to espresso shots on ice (because I specified "no water"). And many times they are simply silent and dont engage the customer in a friendly manner as they should. Was going to let this go, but I was there this last week... at least five flies all around the espresso machine and a gallon of milk sitting there with no lid (calling to the flies, though none took the bait while i watched). The barrista seemed to be totally oblivious to this. Five flies is what you call an infestation in my book! Disgusting.
  Update 1-5-17: the dudes inside were so friendly and customer oriented today (and gave me the extra shot instead of throwing it away), that I'm upgrading a star!
  Feb 5 '17 - another visit, another upgrade!
  March 14, 2017
• 1 / 5

  By Traveler20091
  A marked deviation among Starbucks sites. I am familiar with hiring, training, and supervisory approaches used by Starbucks. None of them seem to be applied effectively at this site. Drive-thru's do increase the noise level within stores but here, it is exceptionally loud. The staff is responsible for the startling volume here: yelling back and forth among themselves, often accompanied by laughing and miscellaneous noise. The laughing, for example seems so loud and false,mtnat it seems they are there simply to amuse themselves, rather than serve the customer. Even with 7 partners behind the counter, one can expect to wait, and wait, and wait even more, for a simple Latté. Today, 1/9/2017 with two people behind the counter, I simply stood with no one paying any attention, waiting to place an order. Finally, I simply sat down, and didn't order what would have been my second drink for that visit.
  
  Sadly, It's also not unusual, no matter how,many people are working, for the trash receptacles to be so full that not one more cup can be squeezed in. I saw, in such a case, an employee empty one free-standing receptacle, and ignore all the others. And, the trash that doesn't fit ends up on the floor, apparently attracting no one's notice.
  
  I've never encountered another Starbucks with such ongoing problems. As for the store manager....you certainly can't pick them out, if there is indeed one.
  
  I will continue to visit this particular site, since no other chain is in place, but now I know to expect the experience to be mediocre, at best. At least, I'm Hoping for mediocre: that would be an improvement.
  I am a visitor to this area, and am certainly looking forward to returning home, to an area that maintains the Starbucks quality experience I've come to expect.
  January 19, 2017
• 5 / 5

  By JUDY ASHCRAFT
  The staff look like they are always in a good mood. Drive through is fast. Drinks are great. Try the vanilla bean frappacino with 2 pumps peppermint (no whip) for a refreshing afternoon pick me up.
  September 03, 2016